This Privacy Policy explains how Crocodile Sports Academy (“Crocodile”, “we”, “us” or “our”) collects, uses, stores and shares personal information when parents, guardians, swimmers, prospective customers and business contacts interact with us through our website, WhatsApp, telephone, social media, forms or academy operations.
1. Information we collect
- Parent or guardian details, such as name, phone number, email address and preferred language.
- Swimmer details, such as name, age, selected branch, programme, swimming level, attendance, progress, trial information and relevant safety notes.
- Conversation records and messages sent through WhatsApp or other support channels.
- Registration, scheduling and operational information required to provide academy services.
- Technical information generated when you use our website or online services, such as device, browser and basic usage data.
- Payment or transaction references where required for verification and reconciliation. Official accounting records are maintained in the academy’s approved accounting process.
2. How we use information
- To answer enquiries and recommend suitable programmes, branches, classes or trials.
- To register swimmers, manage schedules, attendance, progress and customer support.
- To send service messages, reminders, confirmations and approved marketing communications.
- To protect swimmer safety, investigate complaints and manage incidents.
- To maintain accurate records, prevent fraud, resolve disputes and meet legal or contractual obligations.
- To improve our services, systems, customer experience and internal operations.
3. Children’s information
Most swimmers are children. We collect children’s information from, or with the involvement of, a parent or legal guardian. Parents and guardians should provide only information that is accurate and necessary for enrolment, training and safety.
4. WhatsApp and service providers
We may use service providers to operate communications, hosting, customer support, automation, analytics and business systems. These providers may include Meta/WhatsApp, respond.io, cloud hosting providers and other approved technology vendors. They may process information only as required to provide their services and subject to their own terms and privacy obligations.
5. Sharing of information
We do not sell personal information. We may share information with authorised academy staff, coaches where operationally necessary, venue or school representatives where required, technology providers, professional advisers, authorities or emergency services when reasonably necessary.
6. Data retention
We keep information only for as long as reasonably necessary for academy operations, customer service, safety, accounting, dispute resolution and applicable legal requirements. Retention periods may differ depending on the type of record.
7. Security
We use reasonable administrative, organisational and technical safeguards, including role-based access, restricted permissions, audit records and approved systems. No electronic system can be guaranteed to be completely secure.
8. Your choices and rights
Subject to applicable law, you may request access to, correction of or deletion of your personal information, or object to certain uses. We may need to verify your identity and may retain records where required for legal, safety, accounting or dispute purposes.
9. Marketing communications
You may ask us to stop promotional messages at any time. Service messages that are necessary for an active registration, booking, safety matter or customer request may still be sent.
10. Contact us
Email: info@crocodileswimming.com
Telephone/WhatsApp: +971 800 7721
Website: https://crocodileswim.com
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.